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The European General Data Proctection Regulation (GDPR) requires retailers to explain what we do with the personal information you provide to us when placing an order.
Information we collect and how we store it
To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information, if you contact us directly.
All electronic personal information is stored on a removable hard drive which is password protected.
We only keep limited information about each order and this is soley for the use of tax returns which we need to keep for 7 years. All files are kept in a secure location our address.
Any personal information you provide to us is held on our website which is secured with a password on a private laptop. Only the business manager has access to this.
Any photographs sent to use for use on bouquet charms etc are deleted once an order has been shipped. We do not keep a copy of your photographs.
Your address is printed onto a label and used to post your item to you, no other personal information is used, unless there is a query with your order and we need to email you to confirm details.
No print outs of your personal details are kept by us, it is all held on our online selling platforms, Create, Stripe and Paypal, all of whom have their own Privacy Policies.
The legal bases we rely on to collect, use, and share personal information
Why we need your information and how we use it
We will only send you any marketing emails or mail if you subscribed or agreed to our newletter.
No payment/debit/credit card details are shared or disclosed to us and the checkout process is completed wholly online at Paypal.com and Stripe. Both these companies have their own Privacy Polices and can be found on their websites.
You may have the right to access and receive a copy of the personal information we hold about you by contacting us.
You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Compliance with laws we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on the Privacy Shield for the host as the legal basis for the transfer Buyer’s rights regarding use of your personal information and our contact details
Your Rights If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below: • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us. • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we am required to store data for legal reasons) we will generally delete your personal information upon request. • Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us For purposes of EU data protection law, we are the data controller of your personal information. If you have any questions or concerns, you may contact.